Orders

Understanding how orders work is an essential part of managing your online store. When a customer places an order, it appears in the order tab of your Fishry admin Panel

Login to your Fishry admin Panel and from the side bar select Orders

When you select orders, the following window will appear

This is an overview of all orders placed by customers on your online store, details include Order no, Date the order was placed, Name, City/country, Order status, Payment mode and Total amount of the order

Once an online order is placed on your online stores;

• You receive a new notification by email
• The order section of Fishry admin panel shows the new order
• The customer receives an order confirmation email
• Order processing begins after verification process

The process can be understood further by the following order statuses:

Open Orders

All orders which are not verified by the customer using the SMS verification code or verification email fall under the ‘open’ tab. In case of a Credit Card holder, all such orders against which payment is not successful will also fall under open orders. All open order can be verified manually and further processed after confirmation from customer via call or email.

Verified Orders

All Cash on Delivery(COD) orders verified by the customer through SMS or email and Credit card orders of which the payment has been successful fall under this category

Fulfilled Orders

This tab shows all the orders marked as fulfilled/dispatched by the company and are all accounted for sale. Once an order has been fulfilled, an email is sent to the customer confirming their shipment and tracking ID.

Refunded Orders

Refunded Orders are the dispatched orders that are returned by the customers due to the following reasons:

• Damaged product
• Unsatisfied
• Undelivered
• Unshipped
• Out of inventory
• Customer requested
• Store closed
• Unverified
• Other

Cancelled Orders

These orders have been cancelled due to a specific issue. (A cancellation email is sent to the customer as well). This can be either because of a product is not available or in stock or if the payment hasn't been accepted. Thus, these orders will not be further processed or dispatched to the customer.

Abandoned Orders

All such orders that are added by the customers to their cart but do not complete placing the order. (A reminder is sent to customers after 1 hour of their inactivity)

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• The order tab also provides you with a search option to track any specific order. This is made easier by the multiple filter and sort options.
• On clicking a specific order under any order status, you can access order and customer details including product ordered, total bill, payment type, billing address, shipping address and order timeline. Order timeline shows the order tracking steps and the time it takes at each stage of the process.
• Orders from this section can be edited as long as it is either open or verified. Such editing options include changing size or variant of same product of deleting a product.
• Customer order history and the logs for order processing can also be viewed by using this option.
• You can also view the details of the product by simply clicking on the name of the product.
• There is another option of bulk order actions also available. Once an order is selected using the check boxes on the left, option for bulk action become visible from which you may select up to 50 orders that can be Cancelled, Fulfilled, Verified and/or marked as In process.